Our Terms of Service

At the heart of what we do is compassionate, human connection. We pride ourselves on having clear policies and terms of service so that you know what to expect from us.

Cancellation Policy: If you need to cancel an appointment, we kindly request that you provide more than 48 hours' notice (not inclusive of weekends). This allows us to have a sustainable business and accommodate the dynamic nature of life. Notice of less than 48 hours will result in a charge for the full rate of the cancelled appointment.

Cancellation of Initial Appointment Policy: please provide at least 48 hours' notice (not inclusive of weekends) of your intention to cancel your initial appointment. Notice of less than 48 hours will result in the forfeiture of the deposit for your initial appointment.

Missed Appointment Policy: We understand that unforeseen circumstances arise, but if you are unable to make your appointment and do not inform us in advance, it will be considered a "missed appointment". After two consecutive missed appointments, we may require a non-refundable deposit for future bookings.

Equity of Access Policy: To ensure fair access to available services, we respectfully ask that you speak with your Psychologist if you are experiencing circumstances that may impact your ability to attend scheduled appointments. Repeated cancellations or missed appointments without notice may result in a refusal to accept further appointment requests until you have discussed your circumstances with your Psychologist.